TERMS AND CONDITIONS

• INFORMATION ON PERSONAL DATA PROTECTION
• CONDITIONS FOR PARTICIPATION IN CHILDREN'S ACTIVITIES

HOW TO BUY TICKETS

Buying tickets is easy. Select the event you wish to attend. You will be able to know all the details of the event, where it is held, select the day, the time, the number of tickets, the area and the prices of your preference... in the same application. The online ticket purchase system is subject to current legislation in Spain. Therefore, the sales operations will be understood to be carried out at the address of Museo Universidad de Navarra, Campus universitario s/n, 31080-Pamplona (Spain).

MINIMUM AGE OF PURCHASE

The minimum age for purchasing tickets is 16 years old. In any case, the minimum age for attendance recommended for the specific event must be respected. The user is solely responsible for the truthfulness and accuracy of the data provided in the purchase process.

PAYMENT METHODS

Tickets can be paid with the following credit or debit cards: VISA or Mastercard.

DELIVERY POLICY

As soon as you make your purchase, you will receive a confirmation message with your ticket as an attachment. You can print your ticket, if you wish, or you can also present it on your cell phone when accessing the selected function. It is possible that this e-mail may not reach your "Inbox", as some e-mail providers detect it as spam. We recommend that you always check the "Junk mail" section as well.

If the purchase was made by telephone, you will not receive this confirmation and must go to the Museum's reception to pick up your ticket.

EXCHANGE, RETURN, CANCELLATION AND RIGHT OF WITHDRAWAL POLICY

1. Exchanges and returns

No changes or refunds of previously purchased tickets will be accepted, except in the case of cancellation of the event or possible technical or operational incidents. The impossibility of attending an event or show, the commission of an error when purchasing the ticket/s or bad weather conditions do not entitle to a refund of the ticket or the price.

In case of cancellation of the event after more than half of the advertised duration, the buyer is not entitled to a refund of the ticket price.

The user may not exercise the right of withdrawal or termination, in accordance with current consumer and retail trade regulations.

2. Cancellation of events

In the event of cancellation of the event, the refund may be requested within fifteen (15) working days from the date of public notification of the cancellation of the show. Once this period has elapsed, no refund request will be accepted.

The Museo Universidad de Navarra, with its ticket sales service, aims to facilitate the acquisition of tickets by the public, managing their distribution in the name and on behalf of the promoter. For this reason, the Museum of the University of Navarra is expressly released from any obligation and/or responsibility corresponding to the promoter.

For purchases made by telephone, Internet or ATMs, the refund of the ticket price will be made automatically to the card* from which the purchase was made within approximately 3 to 15 working days.

For purchases made at the Museum's reception desk, returns must be processed at the same point of sale where they were purchased.

INFORMATION ON PERSONAL DATA PROTECTION

In compliance with the provisions of current legislation on data protection, we inform you that:

A. The party responsible for the processing of personal data is the University of Navarra with Tax Identification Number R3168001J and registered office at Campus Universitario s/n, 31009 Pamplona.

B. The purpose of the processing is the management of the purchase of tickets for the activities of Museo Universidad de Navarra and, occasionally, the control of access to events. 

C. The processing is legitimised by the necessity of the same for the provision of the contracted service. The data will be kept for as long as they are necessary for the provision of the service, as well as during the legal periods for the attention of possible claims.

D. No transfer of data to third parties is envisaged, except where requested by the competent authority in the exercise of its powers.

E. The University of Navarra recognizes the rights of access, rectification, suppression and opposition to the processing of their data, among others that are included in the Privacy Policy. To exercise these rights or obtain further information, please contact dpo@unav.es, indicating "MUN Ticket Purchase" in the text of the message.

CONTACT US

If you have any doubts, queries, suggestions or complaints, you can send us an e-mail to: museo@unav.es or call us directly at 948 425 700 and our team will answer your query. 

WEB CONTENTS

The contents of museo.unav.edu are made available to the user with information from both own and third party sources. The Museo Universidad de Navarra tries to ensure that the contents are of the highest possible quality and are reasonably updated, but does not guarantee their usefulness, accuracy, completeness, relevance and / or timeliness.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All the contents of the site museo.unav.edu including, but not limited to, text, graphics, images, website design and intellectual property rights that may correspond to such content, as well as all trademarks, trade names or any other distinctive sign, are the property of Museo Universidad de Navarra or their rightful owners, and all rights to these contents are reserved. By means of these general conditions, no intellectual or industrial property rights are transferred over museo.unav.edu or over any of its integral elements, being expressly forbidden to the user the reproduction, transformation, distribution, public communication, making available, extraction, reuse, resending or use of any nature, by any means or procedure, of any of them, except in those cases in which it is legally permitted or authorized by the owner of the corresponding rights.

USES OF INFORMATION BY THE MEDIA

The Museo Universidad de Navarra makes available to media professionals images of the building and/or works of art to be used strictly for informational purposes, in accordance with the provisions of Article 35 of the Consolidated Text of the Intellectual Property Law. The use of the photographs of the building and/or works of art provided is limited to an exclusively informative purpose, and their reproduction, public communication and/or distribution for any other act is prohibited without the prior written authorization of Museo Universidad de Navarra. The use of images that reproduce works of art is subject to the provisions of current legislation and, in particular, the Consolidated Text of the Intellectual Property Law. The users of such images shall be responsible for requesting the required authorizations and/or licenses and, if applicable, for paying the royalties to their owners or to the management entities that represent them. The reproduction of images of works of art must always contain the credit incorporated therein. The reproduction of photographs must be made in full and in its entirety, being prohibited the superimposition of images, letters, texts, etc.. Any partial reproduction shall require the written authorization of Museo Universidad de Navarra and/or the holder of the rights to the artwork. The Museo Universidad de Navarra is in no way responsible for any damages that may arise from the illegitimate use of reproductions of works of art by unauthorized third parties or the infringement by them of any legal provision in force.

SOCIAL NETWORKS

The presence and dissemination of Museo Universidad de Navarra, by its owners, on Facebook, Twitter, Instagram, Flickr, Youtube, Google Plus, LinkedIn, Pinterest, Snapchat, and new social networks that may arise in the future, is managed by Museo Universidad de Navarra. The access and use of these platforms requires the acceptance of the general conditions of each platform and is governed by the rules and privacy policy detailed below. For any queries, users may request information from Museo Universidad de Navarra by calling 948 42 57 00 and/or by e-mail: museo@unav.es.

Permitted and prohibited uses in the social networks of the Museo Universidad de Navarra

The profiles of Museo Universidad de Navarra on the aforementioned social platforms are a space for exchange, knowledge and dissemination of exhibitions, shows, film programming, workshops, different activities and collection of Museo Universidad de Navarra. Users can publish and exchange information and content, as well as establish communication among users.

The followers of each profile are obliged to use each platform correctly, to comply with the specific rules of each platform and also with those detailed here.

The Museo Universidad de Navarra is not responsible for the content posted by users and does not identify with any of the opinions that users post on the profiles. In addition, the Museo Universidad de Navarra reserves the right to hide or block comments or users who violate the following rules:

• Advertising. All content of an advertising nature and/or spam that is not related to the subject matter of the publications of the social networks of Museo Universidad de Navarra will be deleted.
• Tone. Comments that insult, belittle, threaten or hurt the sensibilities of other users, page administrators or staff of Museo Universidad de Navarra and/or University of Navarra, and/or any third party are not allowed. Therefore, any disrespectful comment will be hidden and in case of recidivism the user may be blocked.
• Security. For security reasons, the publication of personal data in comments is not permitted. Any comments with personal data may be deleted.
• Legality. Comments that constitute breaches of any current regulations may be deleted.

Intellectual property, industrial property and third party rights

The contents published on the networks of Museo Universidad de Navarra may be authored and owned by Museo Universidad de Navarra, or by third parties who have freely published such content on those networks, and who have previously authorized Museo Universidad de Navarra to share, disseminate and/or republish such content (including photographs and videos), in all social networks of Museo Universidad de Navarra. The Museo Universidad de Navarra will acknowledge authorship to such users by quoting their real name or, failing that, their user name.

If the author of a content (including photographs and videos) wishes to remove such content, the Museo Universidad de Navarra will respect the right of such user to remove such content (including photographs and videos) from any of our profiles, prior notice by private messaging on-line through the social network itself or by email to museo@unav.es indicating in the subject "Image removal". The Museo Universidad de Navarra undertakes to remove the image or video in the shortest possible time, and maximum of ten (10) working days.

Modifications

The Museo Universidad de Navarra may modify and/or replace at any time the present conditions of use of its social networks, which will replace, complete or modify the previously published conditions.

FRIENDS OF THE MUSEUM PROGRAMME

Through museo.unav.edu, Museo Universidad de Navarra offers its users the possibility of becoming members of the "Friends of the Museum" program by filling out the online registration form. Payment can be made, depending on the option chosen, by direct debit through the account number provided or by credit card. In both cases, Museo Universidad de Navarra will keep these bank details to manage the annual renewals of the Program, and users may access, rectify, cancel or modify these details or oppose their processing at any time under the terms of our personal data protection policy. Users can learn about all the advantages of the program by consulting the corresponding section on the website.

DATA PROTECTION

"In order to make use of some of the contents and services of the Museum of the University of Navarra, users must first provide certain personal data (the "Personal Data"). The Museum of the University of Navarra will automatically process Personal Data for the purposes and under the conditions defined in its Data Protection Policy published at the URL that the user must specifically consult and accept when entering their personal data".

APPLICABLE LAW AND JURISDICTION

"These general conditions and the contractual relationship shall be governed by Spanish law. Except in the case of consumers and users, in which the provisions of current legislation shall apply, users and the Museo de la Universidad de Navarra submit themselves, renouncing any other jurisdiction that may correspond to them, to the Judges and Courts of the city of Pamplona (Spain), in relation to any dispute regarding the validity, effectiveness, compliance, interpretation, execution or any other matter relating to these General Conditions and the Contractual Relationship. This personal data protection policy (the "Data Protection Policy") forms part of the General Conditions of the website hosted under the domain name www.museo.unav.edu mainly, as well as other domains registered for the same institution: www.unav.es/museo, www.museumuniversityofnavarra.com. Any term used that is not expressly defined in the Data Protection Policy will have the meaning attributed to it in the General Conditions.

This Data Protection Policy regulates the collection and subsequent processing by the Museum of the University of Navarra of users' personal data, as it results from their access to and use of museo.unav.edu".

CONDITIONS OF PARTICIPATION IN CHILDREN'S ACTIVITIES. Download document

Conditions for participation in the activity

The activities for children and youth at Museo Universidad de Navarra aim to help develop multiple intelligences (intrapersonal and interpersonal, visual, linguistic, naturalistic, kinesthetic, musical...), as well as creativity and different skills, such as learning to look and think through art in a playful way. For this, it is of the utmost importance to achieve an atmosphere of coexistence and mutual respect and with the educators, in which the children feel comfortable and safe.

Therefore, those who register participants in the activity declare that they have legal guardianship of the minor or have obtained authorisation from those who have it, and accept the conditions set out below:

1. The minor undertakes to comply with the ordinary rules of behaviour and coexistence during the activity, and to treat other participants, as well as the educators and other people who collaborate in the activity, with courtesy. In particular, he/she undertakes to follow the instructions he/she receives for the orderly development of the activity and for his/her safety and that of the other participants.

2. The organisation reserves the right of expulsion in cases of serious or repeated non-compliance with the aforementioned rules or instructions. Parents or guardians will be responsible for any expenses incurred in the return of the pupils, as well as any possible compensation for damages caused to the Museum, the University of Navarra or third parties.

3. The organisation reserves the right to make any variations it deems necessary for a better development of the activities.

4. The organisation cannot be held responsible for the loss or theft of personal belongings.

5. In the event that the minor is in need of medical treatment, due to accident or sudden illness, and it has not been possible to locate his/her parents or guardians, those responsible for the activity are authorised to take the measures they consider most appropriate for the minor's health.

[ ] I accept the above conditions (*)

[ ] I authorize Museo Universidad de Navarra to capture images and/or videos of the minor enrolled in the activity and to use them in the elaboration of publications, both in paper and electronic format, such as brochures, web page and public profiles of the Museum on social networks, etc.

[I give my express consent for the University of Navarra to use my data and those of the minor for the management of his/her participation in the activity. This data may also be used to inform parents or guardians of future activities of the same or similar nature to those in which they register their children. I am aware that I can withdraw my consent whenever I wish, without this affecting the processing already carried out, as well as exercise my rights of access, rectification, deletion and portability, among others mentioned in the Privacy Policy. For any questions about privacy at the University of Navarra or to exercise my rights, I can contact the University's Data Protection Officer at dpo@unav.es (*).

[I wish to exercise my right to object to not being informed in the future of similar products or services by the University of Navarra.

The organisation undertakes to carry out its tasks in accordance with the strictest professional ethics.