TERMS AND CONDITIONS
TERMS AND CONDITIONS
HOW TO BUY TICKETS
Buying tickets is easy. Select the event you wish to attend. You will be able to know all the details of the event, where it is held, select the day, the time, the number of tickets, the area and the prices of your preference... in the same application. The online ticket purchase system is subject to current legislation in Spain. Therefore, sales operations will be understood to be carried out at the address of the Museo Universidad de Navarra, Campus universitario s/n, 31080-Pamplona (Spain).
MINIMUM AGE OF PURCHASE
The minimum age for purchasing tickets is 16 years old. In any case, the minimum age for attendance recommended for the specific event must be respected. The user is solely responsible for the truthfulness and accuracy of the data provided in the purchase process.
Tickets can be paid with the following credit or debit cards: VISA or Mastercard.
As soon as you make your purchase, you will receive a confirmation message with your ticket as an attachment. You can print your ticket, if you wish, or you can also present it on your cell phone when accessing the selected function. It is possible that this e-mail may not reach your "Inbox", as some e-mail providers detect it as spam. We recommend that you always check the "Junk mail" section as well.
If the purchase was made by telephone, you will not receive this confirmation and must go to the Museum's reception to pick up your ticket.
EXCHANGE, RETURN, CANCELLATION AND RIGHT OF WITHDRAWAL POLICY
1. Exchanges and returns
No changes or refunds of previously purchased tickets will be accepted, except in the case of cancellation of the event or possible technical or operational incidents. The impossibility of attending an event or show, the commission of an error when purchasing the ticket/s or bad weather conditions do not entitle to a refund of the ticket or the price.
In case of cancellation of the event after more than half of the advertised duration, the buyer is not entitled to a refund of the ticket price.
The user may not exercise the right of withdrawal or termination, in accordance with current consumer and retail trade regulations.
2. Cancellation of events
In the event of cancellation of the event, the refund may be requested within fifteen (15) working days from the date of public notification of the cancellation of the show. Once this period has elapsed, no refund request will be accepted.
The University Museum of Navarra, with its ticket sales service, aims to facilitate the acquisition of tickets by the public, managing their distribution in the name and on behalf of the promoter. For this reason, the Museo de la Universidad de Navarra is expressly released from any obligation and/or responsibility corresponding to the promoter.
For purchases made by telephone, Internet or ATMs, the refund of the ticket price will be made automatically to the card* from which the purchase was made within approximately 3 to 15 working days.
For purchases made at the Museum's reception desk, returns must be processed at the same point of sale where they were purchased.
INFORMATION ON PERSONAL DATA PROTECTION
In compliance with the provisions of current legislation on data protection, we inform you that:
A. The party responsible for the processing of personal data is the University of Navarra with Tax Identification Number R3168001J and registered office at Campus Universitario s/n, 31009 Pamplona.
B. The purpose of the processing is to manage the purchase of tickets for the activities of the Museum of the University of Navarra and, occasionally, to control access to events.
C. The processing is legitimised by the necessity of the same for the provision of the contracted service. The data will be kept for as long as they are necessary for the provision of the service, as well as during the legal periods for the attention of possible claims.
D. No transfer of data to third parties is envisaged, except where requested by the competent authority in the exercise of its powers.
If you have any doubts, queries, suggestions or complaints, you can send us an e-mail to: email@example.com or call us directly at 948 425 700 and our team will answer your query.
The contents of museo.unav.edu are made available to the user with information from both own and third party sources. The Museo Universidad de Navarra endeavours to ensure that the contents are of the highest possible quality and are reasonably up to date, but does not guarantee their usefulness, accuracy, completeness, relevance and/or up-to-dateness.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
All the contents of the museo.unav.edu website, including, but not limited to, texts, graphics, images, website design and intellectual property rights that may correspond to said contents, as well as all trademarks, commercial names or any other distinctive sign, are the property of the Museo Universidad de Navarra or of their legitimate owners, and all rights over these contents are reserved. These general conditions do not grant any intellectual or industrial property rights over museo.unav.edu or any of its constituent elements, and users are expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, reusing, resending or using any of them in any way, by any means or procedure, except in those cases in which this is legally permitted or authorised by the owner of the corresponding rights.
USES OF INFORMATION BY THE MEDIA
The University Museum of Navarra makes images of the building and/or works of art available to media professionals for use strictly for information purposes, in accordance with the provisions of article 35 of the Revised Text of the Intellectual Property Law. The use of the photographs of the building and/or works of art provided is limited to an exclusively informative purpose, and their reproduction, public communication and/or distribution for any other purpose is forbidden without the prior written authorisation of the Museo Universidad de Navarra. The use of images that reproduce works of art is subject to the provisions of current legislation and, in particular, to the Texto Refundido de la Ley de Propiedad Intelectual (Revised Text of the Law on Intellectual Property). Users of such images shall be responsible for requesting the necessary authorisations and/or licences and, where applicable, for paying the royalties to their owners or to the management entities that represent them. The reproduction of images of works of art must in all cases contain the credit incorporated therein. Photographs must be reproduced in their entirety and in their entirety, and the superimposition of images, letters, texts, etc. is prohibited. Any partial reproduction will require the written authorisation of the Museo Universidad de Navarra and/or the owner of the rights to the works of art. The Museo Universidad de Navarra accepts no responsibility whatsoever for any damage or harm that may arise from the illegitimate use of reproductions of works of art by unauthorised third parties or from the infringement by such third parties of any legal provision in force.
Permitted and forbidden uses in the social networks of the University of Navarra Museum
The profiles of the University of Navarra Museum on the aforementioned social platforms are a space for exchange, knowledge and dissemination of the exhibitions, shows, film programme, workshops, different activities and collection of the University of Navarra Museum. Users can publish and exchange information and content, as well as establish communication between users.
The followers of each profile are obliged to use each platform correctly, to comply with the specific rules of each platform and also with those detailed here.
The Museo Universidad de Navarra is not responsible for the content posted by users, nor does it identify with any of the opinions posted by users on the profiles. Furthermore, the Museo Universidad de Navarra reserves the right to hide or block comments or users who violate the following rules:
- Advertising. All content of an advertising and/or spam nature that is not related to the subject matter of the publications on the University of Navarra Museum's social networks will be removed.
- Tone. Comments that insult, belittle, threaten or offend the sensibilities of other users, administrators of the site or staff of the University of Navarra Museum and/or the University of Navarra, and/or any third party are not permitted. Therefore, any disrespectful comment will be hidden and in the event of a repeat offence the user may be blocked.
- Security. For security reasons, the publication of personal data in comments is not permitted. Any comments with personal data may be deleted.
- Legality. Comments that constitute breaches of any current regulations may be deleted.
Intellectual property, industrial property and third party rights
The contents published on the networks of the Museo Universidad de Navarra may be the property of the Museo Universidad de Navarra, or of third parties who have freely published said contents on the aforementioned networks, and who have previously authorised the Museo Universidad de Navarra to share, disseminate and/or republish said contents (including photographs and videos) on all the social networks of the Museo Universidad de Navarra. The Museo Universidad de Navarra will acknowledge the authorship of said users by quoting their real name or, failing that, their user name.
If the author of content (including photographs and videos) wishes to remove said content, the Museo Universidad de Navarra will respect the right of said user to remove said content (including photographs and videos) from any of our profiles, after prior notice by private online messaging through the social network itself or by email to firstname.lastname@example.org, indicating "Image Removal" in the subject line. The Museo Universidad de Navarra undertakes to remove the image or video as soon as possible and within a maximum of ten (10) working days.
The Museo Universidad de Navarra may modify and/or replace these conditions of use of its social networks at any time, which will replace, complete or modify the previously published conditions.
FRIENDS OF THE MUSEUM PROGRAMME
Through museo.unav.edu, the University of Navarra Museum offers its users the possibility of becoming members of the "Museum Members" programme by filling in the online registration form. Payment can be made, depending on the option chosen, by direct debit through the account number provided or by credit card. In both cases, the Museo Universidad de Navarra will keep these bank details to manage the annual renewals of the Programme. Users may access, rectify, cancel or modify these details or object to their processing at any time in accordance with the terms of our personal data protection policy. Users can find out about all the advantages of the programme by consulting the corresponding section on the website.
"In order to make use of some of the contents and services of the Museum of the University of Navarra, users must first provide certain personal data (the "Personal Data"). The Museum of the University of Navarra will automatically process Personal Data for the purposes and under the conditions defined in its Data Protection Policy published at the URL that the user must specifically consult and accept when entering their personal data".
APPLICABLE LAW AND JURISDICTION
"These general conditions and the contractual relationship shall be governed by Spanish law. Except in the case of consumers and users, in which the provisions of current legislation shall apply, users and the Museo de la Universidad de Navarra submit themselves, renouncing any other jurisdiction that may correspond to them, to the Judges and Courts of the city of Pamplona (Spain), in relation to any dispute regarding the validity, effectiveness, compliance, interpretation, execution or any other matter relating to these General Conditions and the Contractual Relationship. This personal data protection policy (the "Data Protection Policy") forms part of the General Conditions of the website hosted under the domain name www.museo.unav.edu mainly, as well as other domains registered for the same institution: www.unav.es/museo, www.museumuniversityofnavarra.com. Any term used that is not expressly defined in the Data Protection Policy will have the meaning attributed to it in the General Conditions.
This Data Protection Policy regulates the collection and subsequent processing by the Museum of the University of Navarra of users' personal data, as it results from their access to and use of museo.unav.edu".
CONDITIONS OF PARTICIPATION IN CHILDREN'S ACTIVITIES. Download document
Conditions for participation in the activity
The University of Navarra Museum's activities for children and young people aim to help develop multiple intelligences (intrapersonal and interpersonal, visual, linguistic, naturalistic, kinaesthetic, musical...), as well as creativity and different skills, such as learning to look and think through art in a playful way. For this, it is of the utmost importance to achieve an atmosphere of coexistence and respect for each other and for the educators, in which the children feel comfortable and safe.
Therefore, those who register participants in the activity declare that they have legal guardianship of the minor or have obtained authorisation from those who have it, and accept the conditions set out below:
1. The minor undertakes to comply with the ordinary rules of behaviour and coexistence during the activity, and to treat other participants, as well as the educators and other people who collaborate in the activity, with courtesy. In particular, he/she undertakes to follow the instructions he/she receives for the orderly development of the activity and for his/her safety and that of the other participants.
2. The organisation reserves the right of expulsion in cases of serious or repeated non-compliance with the aforementioned rules or instructions. Parents or guardians will be responsible for any expenses incurred in the return of the pupils, as well as any possible compensation for damages caused to the Museum, the University of Navarra or third parties.
3. The organisation reserves the right to make any variations it deems necessary for a better development of the activities.
4. The organisation cannot be held responsible for the loss or theft of personal belongings.
5. In the event that the minor is in need of medical treatment, due to accident or sudden illness, and it has not been possible to locate his/her parents or guardians, those responsible for the activity are authorised to take the measures they consider most appropriate for the minor's health.
[ ] I accept the above conditions (*)
[I authorise the Museo Universidad de Navarra to capture images and/or videos of the minor enrolled in the activity and to use them in the preparation of publications, both in paper and electronic format, such as brochures, the Museum's website and public profiles on social networks, etc.
[I wish to exercise my right to object to not being informed in the future of similar products or services by the University of Navarra.
The organisation undertakes to carry out its tasks in accordance with the strictest professional ethics.